Introduction
In an unfortunate turn of events, our beloved app, 3Fun, experienced a temporary removal from the iOS App Store since April 21. This unexpected incident was triggered by scammers who attempted to infringe upon our trademark, causing inconvenience for our iOS users. In this article, we will provide you with a comprehensive account of the incident.
Our History
Back in 2016, we proudly introduced 3Fun to the App Store, establishing it as a leading dating app for individuals interested in consensual non-monogamous relationships. Since its launch, 3Fun has garnered a loyal user base, providing a safe and inclusive platform for like-minded individuals to connect and explore their desires. As the parent company, Sugar Life Co., Limited, we have maintained ownership of the 3Fun trademark throughout the app’s existence.
The Baseless Claim
Enter SugarLife.site, a complainant who asserted ownership of our parent company, Sugar Life Co., Limited, as well as the trademark “3FUN.” Despite their claims, SugarLife.site failed to produce any credible evidence to substantiate their claim. It was apparent that these scammers were impersonating our company, with the intention of undermining our efforts, deceiving Apple, and causing harm to our app 3Fun.
Temporary Removal from the App Store
Regrettably, as a result of the scammers’ unfounded claim, 3Fun was removed from the iOS App Store despite the lack of evidence supporting these scammers’ claim of trademark infringement. This removal caused significant inconvenience to our iOS users, who were unable to download the app or purchase membership during this period.
Action Taken and Collaborative Efforts
We responded swiftly to this unjust situation, taking immediate action to rectify the issue. Our team commenced active collaboration with Apple, presenting comprehensive evidence to prove our ownership of the 3Fun trademark and refuting the fraudulent claim made by SugarLife.site. Concurrently, we also filed a formal complaint with the FBI, exposing the fraudulent activities orchestrated by these scammers.
App Restoration and Compensation
Following a thorough investigation conducted by Apple, in conjunction with our relentless efforts and partnership, the temporary removal of 3Fun from the App Store was eventually lifted on May 25. The restoration of our app brought immense relief to our dedicated user base, who eagerly anticipated its return. As a token of our gratitude and to compensate for the inconvenience caused during the removal period, those whose membership expired were automatically granted free membership access, ensuring they could continue enjoying the full benefits of 3Fun.
Conclusion
This incident serves as a reminder of the challenges faced by prominent apps within the digital realm. The attempted trademark infringement claim resulted in the temporary removal of 3Fun from the iOS App Store, disrupting our users’ experience. However, through active communication and collaborative efforts with Apple, coupled with our unwavering determination to combat fraudulent activities, we successfully reinstated our app to its rightful place. As 3Fun thrives once again on the iOS platform, our vibrant community can continue to forge meaningful connections and explore consensual non-monogamy.
We hereby declare that Sugar Life Co., Limited, the parent company of 3Fun, owns the 3Fun trademark and all rights associated with it. Our company, 3Fun Limited, has the right to use the trademark. Apple has conducted a thorough investigation and restored our app.