FAQ (Frequently Asked Questions)

+ Q: How does 3Fun work?

A:
- After you register an account on 3Fun, we will show you some recommended profiles based on based on your preferences for matches.

- You need to upload a public or private photo to Like/Super Like or Pass these recommended profiles by tapping the "Heart" button or "X" button.

- If you like someone and he/she Likes/Super Likes you back, you get a match(mutual like) and you can find him/her at: Bottom navigation bar > Prospects > Matches.

+ Q: Can I chat with matches for free?

A:
Yes, you can chat with matches(mutual likes) for free. But if you want to chat with anyone without any limitation, you need to upgrade to VIP. (3-day free trial of VIP. Cancel at any time.)

+ Q: How do I get more matches?

A:
- Pick one of your best clear photos as your first public photo/profile photo.

- Upload more attractive photos to your Public/Private albums.

- Get your photo verified to let others know you are real.(Private photos can also get verified by us.)

- Try to Like as many profiles as possible to increase the chances.

- Write more in "About me" to introduce yourself (and your partner).

+ Q: How do you protect my privacy?

A:
We are committed to protecting the privacy of our users. We want to provide a safe and secure user experience. We will use our best efforts to ensure that the information submitted to us remain private and safe on our app.

To protect your privacy,

- You may upload clear photos to your private album which can be seen by your mutual likes only.

- In "Settings" on "My profile" page, you may choose to hide your distance from others.

- In "Settings" on "My profile" page, you may choose to hide your profile from others and only people you liked can see it.

+ Q: Why does it ask me to edit "Preferences" while I am browsing profiles?

A:
When there are no more recommended profiles, this page will show up. In such situation, we would suggest you edit the filter options like Age, Distance and so on to expand the search range and get more recommended profiles.

+ Q: Why do I fail to get my photo verified?

A:
You have to strictly follow our photo verification requirements to get your photo verified:

- Ensure that your FIRST Public/Private photo clearly shows your face(no sunglasses) and you are the only one(couple) in the photo.

- Go to photo verification page, take a clear selfie(no sunglasses) with the thumb-up gesture and send it to us for review.

If you still have problem to get your photo verified, please contact us at: support@go3fun.co.

+ Q: How to grant access to my location?

A:
In order to use 3Fun, you'll need to grant access to your device's location.

On iPhone: go to your iOS settings > 3Fun > Location

On Android: go to your phone’s Settings > Apps > 3Fun > Permissions > Location

On 3Fun Online (Go3Fun.com): this process will differ depending on the browser and platform (desktop vs. mobile) you're using.

-- Chrome (desktop): At the top right, click More (three dots icon) > Settings > Advanced > Privacy & Security > Content Settings > Location. Here, you can block or allow a site access to your location.
-- Safari (desktop): Click Safari at the top of your screen > Preferences > select the Privacy tab > Website use of location services > make sure that “Prompt for each website once a day” is checked. Go back to Go3Fun.com and allow 3Fun access to your location.
-- Safari (iOS): First, please make sure you're not in private browsing mode since Safari will automatically block location services while in this mode. Next, go to your iOS Settings > Privacy > Location Services > Safari and make sure you've allowed Safari access to your location "While Using the App".
-- Firefox (desktop): Go to Go3Fun.com > tap the information icon next to the website URL > Permissions > Location.

+ Q: Can I upload a private photo instead of public photo and get it verified?

A:
Yes, you can choose to upload a private photo and get it verified. We care much about our users' privacy. With private photo only, you can also browse, Like or Pass other profiles.

+ Q: How do I delete the photos in my public/private albums?

A:
Please go to My profile > Manage public/private photo, then tap the photo you want to delete and follow the tips in the pop-up window. However, you have to keep at least one public/private photo to get more attention and matches.

+ Q: I can't log in / I forget my password.

A:
You may request to reset the password. Here are the steps:

Login Page -> Tap the ? icon in the Password item -> Reset Password Page -> Input your registered email -> Check your email box -> Click the resetting link -> Input your new password.

+ Q: Why do I get the notification that my photo has been verified, but actually it has not?

A:
It may take a while for the photo verification status to refresh. If it still does not work, you may log out the app and log in to check the status again.

+ Q: Why is my photo removed? Why is the order of my photos changed?

A:
We review all profiles and photos manually. During the review, we will set the clearest and most attractive one as your Profile Photo to help you get more matches. And we will also remove the photos which do not comply with our Terms of Use.

+ Q: Why do I get the notification that someone likes me or sent me a message, but after I opened the app, there was nothing?

A:
- If you also liked this member, he/she will appear on Prospects > Matches page.

- Maybe you just passed this member, so he/she will not appear again.

- Every day thousands of new members are joining 3Fun and many users find matches very quickly on our app. If you do not check our app timely, the user who likes you or sent you a message may have already found match and left our app.

- Some users might be removed from our app due to the violation of our Terms of Use.

+ Q: Why do I get blocked?

A:
Mainly the reasons are:

- You uploaded fake or inappropriate verification photo.(If you do not upload verification photo, your account may also get blocked.)

- You uploaded nudes in public photos.

- You sent out certain inappropriate messages.

- Your age is younger than 18.

+ Q: How do I deactivate/reactivate my account?

A:
- To deactivate your account, please go to "My profile > Settings > Account" page.

- After deactivating your account, all your account info., profile info. and messages will be kept on our app for six months(but no one can see your profile or contact you), then all the info. will be removed from our app permanently.

- During the six months, your account will be automatically reactivated after logging in with the same account information.

+ Q: How do I cancel my subscription?

A:
Deactivating/Deleting your profile doesn’t cancel your subscription. All the payments go to iTunes/Google Play and we are unable to cancel the free trial/subscription for you, only the app user(yourself) can do it at any time.

If you subscribed using your Apple ID, please go to your iTunes Account Settings to cancel your subscription.

If you subscribed using your Google Play Store account, please follow the tips below to cancel your subscription:
    Open the Google Play Store app.
    Using the left hand menu, select 'Account'.
    Go to 'Subscriptions' and select '3Fun'
    Select Cancel or Unsubscribe.
    Confirm.

+ How to fix the connection error problem in the UK?

A:
Your ISP just made an age-restriction for our server. Please follow the guidelines to fix the problem:

EE:
https://ee.co.uk/help/help-new/safety-and-security/content-lock/switching-content-lock-on-or-off

O2:
https://www.o2.co.uk/help/safety-and-security/age-restricted-content-and-age-verification

Three:
http://support.three.co.uk/SRVS/CGI-BIN/WEBISAPI.DLL?Command=New,Kb=Mobile,Ts=Mobile,T=Article,varset_cat=businesshelp,varset_subcat=42408,Case=obj(42510)

Vodafone:
https://support.vodafone.co.uk/Internet/Content-control-and-Vodafone-Guardian/38914008/How-can-I-switch-off-content-control-so-I-can-access-age-restricted-content-on-the-internet.htm

+ Q: How To Practice Safe Threesome?

A:
Get to Know the Other Person

Keep your communications limited to the platform and really get to know users online/using the app before meeting them in person. Bad actors often push people to communicate off the platform immediately. It’s up to you to research and do your due diligence.

Do STD Checking

Prior to the threesome, all of you should discuss what sexual boundaries there will be during the threesome, as well as your STD status. Everyone should agree on what protection will be used and how. People who have been recently tested for STDs can present their clean bill of health. Perhaps you all will agree to be tested prior to the threesome.

Use Condom

For any sexual encounter, all participants should wear a condom. Everyone should use some form of barrier. It is also important to use new protection when switching partners during the threesome. As part of the preparation for a threesome, someone or several people should ensure an adequate supply of condoms are readily available.

Learn More: https://www.go3fun.co/threesome-blog/prevent-stds-when-you-are-enjoying-a-threesome/

+ Q: How and why share your story with 3Fun?

A:
We collect interesting threesome stories for media coverage only. We will not share your stories to any 3Fun users, it will be used for pitch purpose only and we won’t share any of your information without your permission.

If you have any interesting threesome stories, you can send it to us by clicking the ‘ Send your story to earn money’. Your story might be worth a sum of money depending on what it is and where we pitch it. The more coverages the story gets, the more it could be worth.